TalkBackTime

Transform

Customer
Feedback Member
Engagement Viewer
Content Constituent
Engagement Grassroots
Activation Testimonials Consumer
Research Social
Proof Lead
Generation Patient
Feedback

with Video Responses

Uncover TRUE audience insight and opinion

through their video responses

See

their expression

Hear

their tone

Watch

their body language

Experience

how they feel

TalkBackTime Video Responses Enhance Your Customer Research

It’s time for your online surveys to talk back.

TalkBackTime
Video Responses Engages Your Audience

Our cloud-based, mobile accessible platform:

Empowers

customers by giving them a platform for their voice to be heard

Increases

user engagement and strengthens customer relationships

Improves

data analysis by seeing respondents’ actual tone, mood and body language

Delivers

richer insights from grassroots, members, viewers and other stakeholders

Success Story: TalkBackTime Helps TV Station Engage News Viewers In Real-Time

TalkBackTime Videos Deliver Far More
Than Only Numbers Can

Peter Hare,

Executive Director, Keewaydin Foundation

Jon Rosa,

President & CEO, Thanks USA

Some of our clients include

Encouraging a patient to share their story has been a challenge, but a very essential component in our health care advocacy. We finally came across TalkBackTime.com and tried it. Not only did it increase the amount of testimonials we received, but also, since each patient shared their story on video, it was a more effective format coming from our target audience. In addition, the platform was simple to use and the surveys easy to promote! TalkBackTime not only exceeded my expectations, it crushed it.

Erica Klinger,Director of Marketing, Association for Accessible Medicines (AAM)

We have been using TBT this summer to communicate and get feedback from our campers and parents. It has been absolutely an indispensable tool to us. We had campers record themselves giving what they call “The Thought for the day,” that’s an inspirational quote. It’s something that we do during the summer. We had them do a video of themselves doing it and then we posted it on our web site for everyone to see. We have used it for staff, to give brief messages of encouragement, and to campers for how to make the best of the summer. We’ve used it for campers and staff to submit jokes and riddles and brief musical performances that we can use for communication with people and keeping in touch. It’s been absolutely fantastic, easy to manage and we’re really happy with it. Thank you TBT!

Peter HareExecutive Director, Keewaydin Foundation

Our USO Project Cinderella encourages military wives to embrace their authentic beauty by providing them with an empowering day of workshops, guest speakers and spa services. We polled our participants and got tremendous video responses telling us how much they enjoyed this program! Watching their smiles and hearing their excitement was paramount to providing a true reading on the event’s real success! Videos delivered far more than numbers ever could!

Elaine Rogers,President & CEO, USO of Metropolitan Washington

Frequently Asked Questions

Can I create and send my video surveys directly from TalkBackTime?

First, you create the outreach online survey page using TalkBackTime, and then the software automatically creates a unique survey URL which you can share with your respondent targets.

How do I manage my account storage?

In Enterprise accounts you are entitled to unlimited storage so there is nothing to manage.

How can I sort the results of my online survey?

All of the videos and data you receive can be instantly sorted by adjusting the filter results to any questions and demographics you have included.

Are the respondents required to record a video and answer all of the questions?

Video responses are required, but any other responses can be made optional at the time you create the survey. Remember: the unique advantage of TalkBackTime are the video responses which convey the real mood and body language of your online survey recipient.

How will I be able to distribute the survey?

The auto-generated (or vanity URL created by you) is a simple link that can be shared in an e-mail, SMS text, on social media, or any other platform.

Can I reuse a previous online survey?

Yes, previous online surveys can be accessed from your dashboard. Simply republish it with a new date so you can compare results over time.

How mobile friendly is TalkBackTime?

TalkBackTime will work on any smartphone, tablet or PC without requiring the download of an app.

Can I print and export my online survey results?

Yes, you can export all data captured from a online survey to an Excel spreadsheet with a single click from your private dashboard.

How can I create a new online survey?

In your dashboard, simply click on the “CREATE NEW ONLINE SURVEY” button and the software will guide you through the steps. There is also a video tutorial at the top of your dashboard, or you can contact [email protected] if you have any questions.

How secure is TalkBackTime?

While your outreach can take place via e-mail, text, and other platforms, the responses only go to your private, password protected TalkBackTime dashboard. No one else, including TalkBackTime personnel, will see the videos or the data.