Need some help using TalkBackTime?

Check out the Frequently Asked Questions below.
If you don’t see anything related to your issue, send us an email at

The video tutorial at the top of the TalkBackTime
dashboard is always accessible when you are
logged into your account.

Frequently Asked Questions

Can I create and send my video surveys directly from TalkBackTime?

First, you create the outreach online survey page using TalkBackTime, and then the software automatically creates a unique survey URL which you can share with your respondent targets.

How do I manage my account storage?

In Enterprise accounts you are entitled to unlimited storage so there is nothing to manage.

How can I sort the results of my online survey?

All of the videos and data you receive can be instantly sorted by adjusting the filter results to any questions and demographics you have included.

Are the respondents required to record a video and answer all of the questions?

Video responses are required, but any other responses can be made optional at the time you create the survey. Remember: the unique advantage of TalkBackTime are the video responses which convey the real mood and body language of your online survey recipient.

How will I be able to distribute the survey?

The auto-generated (or vanity URL created by you) is a simple link that can be shared in an e-mail, SMS text, on social media, or any other platform.

Can I reuse a previous online survey?

Yes, previous online surveys can be accessed from your dashboard. Simply republish it with a new date so you can compare results over time.

How mobile friendly is TalkBackTime?

TalkBackTime will work on any smartphone, tablet or PC without requiring the download of an app.

Can I print and export my online survey results?

Yes, you can export all data captured from a online survey to an Excel spreadsheet with a single click from your private dashboard.

How can I create a new online survey?

In your dashboard, simply click on the “CREATE NEW ONLINE SURVEY” button and the software will guide you through the steps. There is also a video tutorial at the top of your dashboard, or you can contact if you have any questions.

How secure is TalkBackTime?

While your outreach can take place via e-mail, text, and other platforms, the responses only go to your private, password protected TalkBackTime dashboard. No one else, including TalkBackTime personnel, will see the videos or the data.

Remember, if you need help with another topic,
send us an email at